Refund Policy for Online Onboarding Services

We are committed to delivering a smooth and trustworthy onboarding experience. If an issue arises with the service, we offer refunds under specific conditions outlined below.

Eligibility for Refund

You may request a refund within 20 days from the date of purchase, but only if the issue is due to an error on our end.

✅ Refunds are eligible if:

• The onboarding service could not be completed due to a fault on our end.

• The refund request is submitted within 20 days of the purchase date.

• The issue is not related to:

  • False, incomplete, or incorrect documentation.

  • Misleading information submitted by the customer or merchant.

  • Delays or errors caused by the customer or merchant.

Non-Refundable Cases

We do not offer refunds if:

• Incorrect or false documentation was submitted.

• The issue was caused by the customer or merchant.

• The onboarding service has been successfully completed.

• The refund request is submitted after 20 days from purchase.

Refund Process

• Once approved, your refund will be processed within 8–10 business days.

• Refunds will be made to the original payment method.

• No additional charges will be applied for the refund.

How to Request a Refund

To request a refund, please contact us by email:
📧 onboarding@blackdesk.site

Include:

• Your order details

• A clear explanation of the issue

• Any relevant supporting documents (if applicable)

Our support team will assess your request and respond promptly.

Contact Us

For any questions about this policy or the onboarding service, feel free to reach out:
📧 onboarding@blackdesk.site